Security awareness training for businesses to reduce human risk and phishing attacks. Practical training that helps staff recognise threats and respond safely. Security Awareness Training Human awareness turns your team into your first line of defence. It can cut phishing risk by up to 86 percent. I'm Interested What It Does Security Awareness Training helps your team recognise and respond to everyday cyber threats like phishing emails, suspicious links, and social engineering attempts. Instead of relying solely on technical defenses, it teaches staff how to spot risky behaviour in real time and act appropriately, such as reporting a suspicious email instead of clicking on it. Ongoing training and simulated phishing exercises build awareness and reinforce good habits across the organisation. Why It Matters Cybersecurity research consistently shows that many successful attacks start with simple human mistakes, most commonly phishing emails. In organisations without proper training, around one in three employees may click or interact with a phishing message, leaving the business exposed. With regular security awareness training in place, that risk drops significantly, with phishing click rates reduced by up to 86 percent over time. Fewer clicks mean fewer incidents, less disruption, and a much stronger overall level of protection for the business. Built for Real World Threats Technology alone is not enough. We focus on helping people make better security decisions every day. Designed for Busy Teams Short, practical training that fits around day to day work. Focused on Modern Attacks Covers phishing, social engineering, and common tactics used by attackers. Measurable Results Track engagement and risk reduction over time.

Book a free consultation with the Xertex team. We are based in Gateshead and help North East businesses with IT support and cyber security. Schedule a free consultation If you are interested in any of our services or would a like a free no obligation conversation, then feel free to fill out the form below. Services Fancy a chat? Please take a moment to fill out the form. First Name Last Name Email Subject Leave us a message... Submit Thanks for submitting!

Looking for IT support in Gateshead? Our local team provides reliable, friendly IT support that businesses can depend on. Your Local IT Support Partner in Gateshead Based in the heart of Gateshead, Xertex Solutions Ltd supports businesses with dependable IT services, proactive monitoring, and straightforward advice you can trust. Start Now Reliable IT Support You Can Count On When IT problems slow you down, you need a team that responds quickly and knows your environment. Responsive Dedicated Support Because we’re based in Gateshead, we can react quickly when issues arise. You’re not dealing with a distant call centre you’re speaking to people who understand your business and your setup. Hands-On Practical Assistance Some problems need more than remote fixes. When required, we provide hands-on support and clear guidance to help resolve issues properly and prevent repeat problems. Efficient Tailored Solutions We focus on practical, effective fixes rather than unnecessary complexity. Our approach is designed to reduce disruption and help your systems run smoothly day to day. Proactive Expert Advice We don’t just fix what’s broken. Our team looks for ways to improve reliability, reduce future risks, and make sure your IT supports your business growth. Local Support Get fast, clear assistance from a Gateshead based IT support team that’s close by and easy to reach. Tailored Solutions Every business is different. We shape our support around how you work, not a one size fits all package. Hands-On Help When remote support isn’t enough, we’re available to provide practical, on site assistance when needed. Expert Team Our engineers bring real world experience and straight talking advice to help you make confident IT decisions. IT Support in Gateshead FAQs What does IT support in Gateshead include? Our IT support in Gateshead covers day-to-day technical issues, system troubleshooting, user support, and ongoing advice to keep your business running smoothly. Whether it’s resolving login problems, fixing software issues, or helping staff work more efficiently, we act as your local point of contact for anything IT related. Because we’re Gateshead based, support feels personal rather than generic. How quickly can you respond to IT issues? Response times depend on the issue, but having a Gateshead based IT support team means problems are handled quickly and efficiently. We prioritise issues that affect productivity and business operations, keeping communication clear so you always know what’s happening. Our aim is to reduce downtime and get you back to work with minimal disruption. Do you only provide IT support to Gateshead businesses? While we are based in Gateshead, we support businesses across the North East. That said, Gateshead companies benefit from having a local IT support provider who understands the area, local businesses, and can attend on site when needed. Many clients choose us specifically because they want nearby, reliable IT support rather than a remote only provider. Is local IT support better than a national provider? Local IT support offers clear advantages. You deal with a consistent team who understands your systems, your business, and your goals. There’s no call centre handovers or repeating the same issue to different people. With a Gateshead based IT support provider, you get straightforward advice, faster decision making, and a working relationship built on trust. Located in the heart of Gateshead Learn More

Contact Xertex for reliable IT support and cyber security services. Get in touch with our friendly team to discuss how we can support your business. Contact Us Address 7 & 8 Delta Bank Road, Metro Riverside Park, Gateshead NE11 9DJ Contact 0191 484 1230 info@xertex.co.uk Opening Hours Monday Tuesday Wednesday Thursday Friday 8:30am - 5:00 pm 8:30am - 5:00 pm 8:30am - 5:00 pm 8:30am - 5:00 pm 8:30am - 5:00 pm

Reliable managed IT support from a friendly Gateshead IT support team, helping businesses across the North East stay productive and secure. Managed IT Support We keep your IT running smoothly, securely, and without downtime. Friendly support, clear advice, and technology that works the way it should. Get In Touch What To Expect From day one, you can expect friendly, reliable support from a team that takes the time to understand your business. We work proactively to keep your systems running smoothly, reducing downtime and preventing issues before they cause disruption. Behind the scenes, we continuously monitor your systems, keep software up to date, manage security tools, and look after your Microsoft 365 environment. The result is a stable, secure IT setup that supports your day to day work and grows with your business. How It Works You will have access to a responsive support desk where your team can log requests by email or phone and speak to real people who are familiar with your setup. Communication is clear and straightforward, so you always know what is happening and why. Over time, we continue to review and improve your IT setup, offering honest advice and practical recommendations. Our aim is to build a long term working relationship where your technology remains reliable, secure, and aligned with your business goals. Software We Use

Watch our location video to see how to find the Xertex office in Gateshead. A simple visual guide to help you reach us easily. How to find us We have created a short video which shows you eaxctly where our office is and how to get to it. If you are coming to visit us at any point make sure you give it a watch.

24/7 cyber threat detection and response designed to protect business systems and data. Early threat identification, rapid response, and reduced cyber risk. Cyber Threat Detection & Response We monitor your systems around the clock to detect incoming threats and respond before they cause damage. Our approach focuses on reducing risk and keeping your business secure at all times. Get a Free Consultation What it Does Our 24/7 Cyber Threat Detection and Response service continuously monitors your systems for unusual or suspicious activity. This includes keeping an eye on devices, user behaviour, and network traffic to spot potential threats early. If something looks out of place, action is taken straight away to reduce risk and prevent further impact. Why It Matters Cyber threats can happen at any time and often go unnoticed until damage is already done. Having round the clock monitoring means issues can be identified and dealt with before they turn into serious problems. This approach helps protect your data, maintain business continuity, and gives you confidence that your systems are being watched over even when your team is offline. Here from our experienced IT engineers "“A lot of threats are quiet and easy to miss. We’re constantly watching for anything unusual so we can step in early, before it becomes a bigger issue for the client.”" Kyle Stoneman, Senior IT engineer

Learn more about Xertex, a North East based IT support and cyber security company. We build long term partnerships by delivering reliable managed IT support and security focused solutions. Our Mission Our mission is simple: to keep businesses secure, productive, and confident in their technology. We believe IT should support your business - not slow it down or introduce unnecessary risk. The Xertex Way The Xertex Way is built on proactive, security-first IT support delivered by people who genuinely care about your business. We focus on preventing problems before they happen, protecting your users and data, and providing clear, honest advice you can rely on. We believe great IT support is about strong relationships. We take the time to understand how you work, build long-term partnerships, and become an extension of your team not just a supplier you call when something breaks. Friendly, approachable, and easy to work with, we’re here to support your business as it grows, today and into the future. We combine practical IT expertise with long-standing client relationships to deliver exceptional service. What began as a traditional IT services business has evolved to meet the demands of today’s digital landscape, where cybersecurity and identity protection are just as critical as reliable support. We are dedicated to supporting growing businesses across the UK with proactive IT management, Microsoft 365 solutions, and comprehensive user awareness training designed to reduce risk and keep operations running smoothly. Our team stays ahead of emerging threats, ensuring your business remains protected while you focus on what matters most. At Xertex, our focus has always been the same: providing dependable support, honest advice, and tailored solutions that genuinely add value. With a strong commitment to innovation and excellence, we aim to be your trusted partner in navigating the ever-changing world of technology. Our Story Where to find us Our office is based at 7 & 8 Delta Bank Road, Metro Riverside Park, Gateshead, next to the Metrocentre, we are situated inside the YBN building. Watch the video

Meet the team behind Xertex, a North East based IT support and cyber security company. Get to know the people delivering friendly, reliable IT support. Meet The Team Images Coming Soon Managing Director Paul Curry Sales Director Kate Curry Finance Director Diane Curry Technical Director Luke Curry Operations Manager Mark Robertson Senior IT Engineer Kyle Stoneman IT Support Engineer Luke Brown IT Support Engineer Andy Reynolds Marketing Executive Demi Ormston

Microsoft 365 identity protection and threat detection to help secure user accounts. Identify unusual sign ins early and respond before access is compromised. Microsoft 365 Identity Protection It is not just about strong passwords anymore. We monitor account activity to spot unusual behaviour and reduce the risk of unauthorised access. Get Protected What It Does Microsoft 365 Identity Protection focuses on monitoring user accounts and sign-in activity to spot unusual or risky behaviour. This includes things like unexpected login locations, suspicious sign-ins, or attempts to access data that do not match normal usage. By continuously analysing identity activity, we can identify potential threats early and take action before accounts are compromised. Why it's important User identities are now one of the most common ways attackers gain access to business systems. Even with strong passwords in place, stolen credentials and phishing attacks remain a real risk. Identity Threat Detection and Response adds an extra layer of protection by watching how accounts are used, not just whether a login was successful. This helps reduce the risk of data breaches, unauthorised access, and disruption, while giving businesses greater confidence that their Microsoft 365 environment is properly secured. Why You Should Act Now 1 Identity Attacks Are Surging Most cyber attacks against business accounts focus on stolen or weak credentials. In the first half of 2025, identity-based attacks increased by around 32%, with more than 97% of these relying on password spray or brute force methods. This shows how common credential targeted attacks are and why protecting identities is so important for cloud accounts like Microsoft 365. 2 Compromised Credentials Lead to Most Breaches Across cybersecurity reports, stolen usernames and passwords are a leading cause of breaches. Research shows that compromised credentials play a major role in breaches and are often used by attackers to gain initial access into systems, making identity protection one of the most effective ways to reduce risk in cloud environments. 3 Identity Threats Often Go Unnoticed Industry research shows that more than 40% of security incidents involve identity based attacks. In many organisations, these threats are not detected until attackers have already established ongoing access. In fact, only around 25% of identity threats are identified within minutes, while over two thirds take much longer to uncover, increasing the risk of serious disruption and data loss. Click Here

Explore our IT support and cyber security services for businesses. From managed IT support to Microsoft 365 security, we help keep your business secure and running smoothly. Our IT Support & Cyber Security Services Our Services Managed IT Support We provide fully managed IT support to keep your systems reliable, secure, and running smoothly. From day-to-day helpdesk support to proactive monitoring, patching, and maintenance, we prevent problems before they disrupt your business. Our team acts as your trusted IT partner, ensuring your technology supports growth, not frustration. 24/7 Cyber Threat Detection & Response Cyber threats don’t follow business hours. We continuously monitor your environment to detect ransomware, malware, and advanced attacks in real time. When a threat is identified, we investigate and respond quickly to contain risk and minimise impact so you can focus on running your business with confidence. Microsoft 365 Identity Protection Most cyber attacks start with compromised user accounts. We protect your Microsoft 365 environment by monitoring logins, inbox activity, and identity behaviour to detect account takeover attempts, suspicious access, and credential abuse. This identity first approach helps stop threats before they turn into business wide incidents. Security Awareness Training Technology alone isn’t enough, your people are a critical line of defence. Our security awareness training helps staff recognise phishing emails, social engineering, and modern cyber threats. By improving user awareness and behaviour, we significantly reduce the risk of human-led security incidents. We Integrate With Your Ecosystem We work seamlessly with your existing systems, applications, and workflows. Whether you’re using Microsoft 365, cloud platforms, or industry-specific software, we integrate our IT support and security services without disrupting your operations enhancing protection while keeping things simple.

Proactive managed IT support and cyber security services for UK businesses. From Microsoft 365 security to user awareness training, we help keep your business secure and running smoothly. Protecting Your Business with Smarter IT & Advanced Cyber Security Stay ahead of threats with our intelligent IT solutions Learn More Smarter IT. Stronger Security. Complete Peace of Mind. We deliver proactive IT support, advanced cyber security, and identity protection to keep your business running securely and efficiently. From day-to-day IT management to threat detection, identity protection and security awareness training, we help businesses stay protected against modern cyber risks. Managed IT Support Proactive monitoring, maintenance and support to keep your systems reliable, secure and performing at their best. We prevent problems before they disrupt your business. Identity Threat Detection Protect user accounts, access, and credentials from identity based attacks. We monitor suspicious behaviour and strengthen identity security across your business. Cyber Threat Detection & Response Advanced protection that detects ransomware, malware and persistent threats. We actively monitor and respond to keep your business protected 24/7. Security Awareness Training Empower your staff to recognise and stop cyber threats. Ongoing training and phishing simulations reduce human risk and improve your organisation’s security posture. Secure IT That Keeps Your Business Moving Xertex provides proactive IT support and cyber security services for growing businesses. We help organisations stay productive, protected and compliant by managing their technology, securing their identities, and reducing cyber risk. Using enterprise grade security platforms,, alongside Identity Threat Detection & Response and Security Awareness Training, we protect your business against modern threats while keeping your systems running smoothly. Learn More Trusted by Businesses Across the UK 20+ Years of Experience 300+ Businesses Supported 1000+ Endpoints Protected 24/7 Security Monitoring 99.9% Client Satisfaction Our Partners Ready to Secure and Simplify Your IT? Speak with our team to discover how proactive IT support, advanced cyber security and identity protection can improve reliability, reduce risk and support your business growth. Book a free consultation today. Get Started